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Platinum Customer Support

Custom Chains

The majority of the chains on this site are Custom non-returnable chain so, to prevent problems we offer our customers the option of seeing a chain sample prior to purchase on most styles. Custom Orders may take up 3-4 weeks to process as they are made to order. Samples are generally in brass or gold but, give our customers the opportunity to feel the chain before they purchase. Platinum Only is a Gracious Rose company so please see our customer comments at our parent company, www.GraciousRose.com. Look us up with the Better Business Bureau under Gracious Rose Jewelry.

**Our custom Platinum chain pricing is based on weight.  We estimate as close as we can but because our custom chains are hand made and hand polished weights will vary.  We charge 50% to start a custom project and the *adjusted balance when we ship. Adjusted balance is based on the actual weight, can be less or more then the estimate.  (usually within 10%)  This way you are paying for the actual weight you receive.  Please contact us with any questions.

Due to the high cost of insurance we charge a 15% restocking fee on items that are returnable.  Again the majority of our products are Custom Made to Order Platinum and non-returnable. 

****PLEASE beware.  There are alot of sites selling SS Platinum or Platinum Sterling Silver, Platinum  plated, Platinum  look or Platinum  color.  There are more so just be careful.  These are NOT Platinum.  WE only sell top quality 950 Platinum, nothing dipped, toned, or plated. 

Accepted Payment Methods 

Our store accepts Visa, Mastercard, American Express, Discover, and ATM cards with the Visa/Mastercard logo. We also accept payment by check, money order, PayPal, or wire transfer. Please call 1-888-838-0436 to arrange payment by wire transfer.Our Return Policy 
Most of the jewelry on this site is "custom" or "made to order" and non-returnable. We offer samples (on deposit) for many of our chain styles to ensure your satisfaction. For items that are returnable, we will accept the product in it's original package up to 15 days from the date of shipment for a full refund. An additional 15 days for a store credit. Refunds may take up to 30 days to process. Shipping charges for returns are non-refundable. Special Order pieces are non-refundable. Items that have been damaged, altered, or customized (such as sized) are non-returnable.

Privacy Policy 

We do not share the information gathered through this web site with any other 3rd party without your express consent. All payment information entered through this web site is done so through a secure server with SSL encryption.

Ordering Questions 

***Due to the unpredictable price changes in Platinum and Gold, all prices are subject to change. We are NOW accepting orders OUTSIDE the USA, they Must be Paid by Verified Paypal.  Our store accepts Visa, Mastercard, Discover Card, and American Express as well as payment by certified check or money order. We are Also using PayPal which accepts a variety of payments. We are Happy to take your order by phone. Check must be sent prior to order shipping. Check may take up to 6 days to clear before shipping. If you have special questions about ordering, please email us at requests@platinumonly.com. We answer email until 11:00 pm Monday-Saturday. Our toll free number is 1-888-838-0436.

Contact Information

PlatinumOnly.com is a Gracious Rose Jewelry company. Email us at requests@platinumonly.com Drop us a Note